Refund Policy
Last updated: January 17, 2026
No Refunds Policy
At Chat2YouTube, all sales are final and we do not offer refunds for any subscription purchases. By subscribing to our service, you acknowledge and agree to this no-refunds policy.
Free Tier Available
We offer a generous free tier that allows you to process up to 5 videos per month with 10 messages per video at no cost. We strongly encourage you to use our free tier to evaluate our service before making any purchase decision.
The free tier provides full access to our core features, allowing you to:
- Process up to 5 YouTube videos per month
- Send up to 10 messages per video conversation
- Access AI-powered summaries and chat features
- Experience the full quality of our service
Subscription Management
You may cancel your subscription at any time through your account settings. When you cancel:
- Your subscription will remain active until the end of your current billing period
- You will not be charged for future billing periods
- No partial refunds will be issued for unused time in the current billing period
- Your account will revert to the free tier after your subscription expires
Billing Errors
If you believe you were charged in error (e.g., duplicate charges or unauthorized transactions), please contact us within 7 days of the charge. We will investigate and correct any verified billing errors.
Service Issues
If you experience technical issues that prevent you from using the service, please contact our support team. While we do not offer refunds, we will work to resolve any technical problems and may offer service credits at our sole discretion for extended outages.
Chargebacks
Filing a chargeback or dispute with your bank or credit card company instead of contacting us directly may result in immediate termination of your account. We encourage you to contact us first with any billing concerns.
Contact Us
If you have questions about this policy or billing concerns, please contact us:
- Email: info@benlamptey.com